Privacy Policy

Introduction

Organiser: Hisern International Pty Ltd (referred to as "we", "us", or "our")

Event: Retail Show Central Asia 2027 (referred to as "the Event" or "RSCA")

Hisern International Pty Ltd is committed to protecting and respecting your privacy in accordance with applicable data protection laws, including the Law of the Republic of Uzbekistan "On Personal Data" (No. ZRU-547, dated 02.07.2019) and other applicable regulations. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information through the official website for the Event, related platforms, applications, and services (collectively referred to as the "Services").

Information We Collect

We collect information about you in three ways: (1) information you provide directly to us; (2) information we obtain from third parties; and (3) information collected through automated technologies.

1.1 Information You Provide Directly

Depending on how you interact with us, we may collect the following personal information directly from you:

• Contact details: such as your name, job title, company name, email address, postal address, phone number, and social media handles.
• Account credentials: such as usernames, passwords, and similar security information.
• Registration and profile information: such as educational and professional background, industry sector, visit or exhibition interests, dietary requirements, accessibility needs, and photograph.
• Payment information: such as credit or debit card details (note: payments are typically processed by third-party payment processors in compliance with applicable payment regulations).
• Communications: feedback, comments, or queries you provide to us via customer service, contact forms, meeting booking systems, etc.
• Passport/ID Information (if required for visa support): For international participants requiring visa support letters, we may process necessary passport details as per the requirements of relevant immigration authorities.

1.2 Information from Third Parties

We may obtain personal information about you from third-party sources, including:

• Business partners: such as co-branding partners, industry associations, or organisations we engage in joint marketing activities with.
• Social networks: when you grant permission to our Services to access your data on these platforms.
• Publicly available sources: we may collect data from legitimate public sources to supplement or verify the information we hold, in compliance with applicable laws.

1.3 Information from Automated Technologies

When you visit our website or use our Services, we automatically collect certain Device Information, which may include:

• Log information: such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
• Cookies and similar technologies: we use cookies, web beacons, tags, and pixels to collect information about your interactions with our Services, subject to your consent where required by law.
• Event imagery: at the Event venue in Tashkent, Uzbekistan, we may capture footage and imagery through photography, video recording, or CCTV for security, archival, and promotional purposes. Clear signage will be displayed in such areas.

How We Use Your Information

We use your information for the following purposes, based on the legal grounds of contract performance, legitimate interest, consent, or legal obligation as per applicable laws:

• Providing the Services: to process your registration, manage your account, schedule meetings, process payments, and provide your attendance credentials.
• Communication and Support: to send you transaction confirmations, Event updates, important safety notices, and provide customer support.
• Personalisation and Improvement: to tailor content based on your interests and location, and to improve our Services and the quality of the Event.
• Marketing (with your consent): to send you marketing communications about future events, related products, services, and our partners' offerings. You can opt-out at any time.
• Event Community Features: to facilitate business connections between exhibitors, visitors, and sponsors through features like participant directories or matchmaking systems.
• Analytics and Reporting: to analyse usage trends, measure the effectiveness of promotional campaigns, and conduct general business analysis.
• Health, Safety, and Legal Compliance: to implement necessary measures to protect the health and safety of Event participants, and to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Sharing

We only share your personal information in the following circumstances, in compliance with applicable data transfer requirements:

• Service Providers: with trusted third parties who provide services on our behalf, such as payment processing, data analytics, email delivery, customer support, and onsite logistics, under strict contractual data processing agreements.
• Event Ecosystem: your business contact details will be shared with an exhibitor or sponsor only after you explicitly consent or actively scan their QR code at the Event.
• Legal and Regulatory Authorities: when required to respond to legal process, protect our rights, or comply with applicable laws and regulations.
• Business Transfer: in connection with a merger, acquisition, or sale of assets, we will notify you of any changes to the ownership of your information and ensure the successor entity complies with this policy.

Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance your website experience, analyse traffic, and deliver personalised content, in line with common internet practices. You can manage your cookie preferences through your browser settings or via our consent banner; however, please note that disabling certain cookies may affect the functionality of the website.

For more details on the specific categories of cookies we use (e.g., necessary, preferences, statistics, marketing) and how to manage them, please visit our website's Cookie Preference Centre.

Your Rights

Under applicable data protection laws, including the Law of the Republic of Uzbekistan "On Personal Data" (PDA), you have rights which may include:

• Access and Information: request access to and a copy of the personal information we hold about you, and information about its processing.
• Correction: request correction, blocking, or updating of inaccurate or incomplete personal information.
• Deletion/Erasure: request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes collected.
• Objection: object to the processing of your personal information, particularly for direct marketing purposes.
• Withdraw Consent: withdraw your consent for processing based on consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Lodge a Complaint: file a complaint with the relevant data protection authority.

To exercise these rights, please contact us using the details provided in the Contact Us section. We will respond to your request within the timeframe stipulated by applicable law.

Data Security & Retention

We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, in accordance with applicable data protection laws. Our security practices are designed to provide a level of security appropriate to the risk of processing your personal data.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

International Data Transfers

As the Organiser operates internationally, our Services may involve transferring your personal information to, and processing it in, countries outside of Uzbekistan. Any such international transfer of your personal data will be conducted in accordance with applicable data protection laws. We will ensure that such transfers are subject to appropriate safeguards as required by law to protect your information, which may include standard contractual clauses, your explicit consent, or other lawful mechanisms.

Privacy of Minors

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we will take steps to remove that information.

Policy Changes

We may update this policy from time to time to reflect changes in our practices, the services we offer, or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top. Where required by law, we will seek your consent to material changes. Please check this page periodically for updates.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or wish to make a complaint, please contact us at: